By Hoda Nassef
Block off time to process your e-mail. Twice per day should be enough. Avoid the temptation to check e-mail more frequently.
Check the spelling of your e-mail before sending it. Spelling errors seem generally accepted in e-mail. But go beyond acceptable. Aim for excellence.
Don't send entire web pages to a discussion group, just post the web address.
Don't blatantly promote your business by posting an advertisement to a discussion group, unless it is clearly an accepted use and you have cleared it with the moderator (if there is one) first. Otherwise, you are "spamming." Offering information of value, rather than simply inviting people to your web site.